Kalpana Vemulapalli Professional Portrait

Enterprise TPM Leader

Executive Profile

Kalpana Vemulapalli

VP / Senior Director of Technical Program Management & Transformation Executive

A hands on artificial intelligence program leader, Kalpana directed a generative AI customer care chatbot from initial business case to full production in six months, resolving 75% of roughly 2,000 support tickets weekly across 30,000+ merchants. Her AI execution spans model selection between Google Gemini and Gemma 2B, tiered query routing, Retrieval Augmented Generation, PII redaction, human in the loop safeguards, and autonomous agent workflows using Base44, n8n, and the OpenAI API.

Charlotte, North Carolina | U.S. Citizen. Operating as a strategic partner to CEOs, CTOs, and Boards of Directors, she brings a disciplined, data driven approach to complex platform migrations, four company mergers and acquisitions integrations, and enterprise agile transformations in highly regulated environments.

704.402.7657

kalpanasoumya815@gmail.com

LinkedIn Profile

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Strategic Leadership

Executive Biography

20+ Years Transforming Mission Critical Enterprise Platforms

Kalpana Vemulapalli is a senior technology program and transformation executive with more than 20 years of experience leading enterprise portfolios across payments, banking, wealth management, healthcare, and retail. She specializes in establishing technical program management offices from zero, aligning cross functional engineering teams, and turning high stakes business strategies into predictable, high velocity software delivery. Operating as a strategic partner to CEOs, CTOs, and Boards of Directors, she brings a disciplined, data driven approach to complex platform migrations, mergers and acquisitions integrations, and agile transformations in highly regulated environments.

A hands on artificial intelligence program leader, Kalpana directed a generative AI customer care chatbot from initial business case to full production in six months. The platform currently resolves 75% of roughly 2,000 support tickets weekly across 30,000+ merchants. Her AI execution covers model selection between Google Gemini and Gemma 2B, tiered query routing, Retrieval Augmented Generation (RAG), PII redaction, human in the loop safeguards, and responsible AI governance. In parallel, she builds automated agentic workflows using Base44, n8n, and the OpenAI API to streamline program operations, risk tracking, and executive status reporting.

Her executive operating record includes standing up enterprise TPM functions following four company mergers at Kurv, governing a $150B GPV embedded payments platform operating at 99.99% availability at Exact Payments, and managing a multi year $10M mobile banking rollout reaching 4 million users at Bank of America. Across every engagement, she balances fiscal stewardship with engineering excellence, consistently unlocking multi million dollar operational savings while ensuring zero production outages.

Enterprise AI Delivery

Pioneering production grade GenAI chatbots, tiered model routing (Gemini and Gemma 2B), RAG pipelines, PII redaction, and autonomous agent workflows.

TPM Offices From Zero

Standing up global program offices post merger, unifying distributed engineering teams, instilling SAFe PI planning, and instituting DORA metrics.

High Availability Scale

Executing zero downtime VMware exits to AWS and Databricks with Change Data Capture while governing platforms transacting $150B GPV at 99.99% uptime.

Executive Enterprise AI Platform Architecture and Agentic Workflows

Production AI Governance

Enterprise AI Architecture & Agentic Workflows

From initial business case to full production deployment, Kalpana directed the architecture and rollout of a generative AI customer support ecosystem resolving 75% of roughly 2,000 support inquiries weekly across 30,000+ merchants. Her technical governance spans model routing between Google Gemini and Gemma 2B, Retrieval Augmented Generation (RAG) pipelines, automated PII redaction, human in the loop safeguards, and autonomous agent workflows using Base44, n8n, and OpenAI API connected to secure transaction ledgers.

Google Gemini Gemma 2B RAG Pipelines Base44 Agents n8n Automation Zero PII Leakage

Proven Results

Key Accomplishments

Measurable Enterprise Impact Across Highly Regulated Environments

75%

Support Automation

Resolved 75% of ~2,000 weekly support tickets across 30,000+ merchants using Gemini and Gemma 2B in six months.

$150B

GPV Under Governance

Maintained 99.99% availability SLAs for embedded payments processing platform while accelerating release velocity by 30%.

4M Users

Mobile Banking Scale

Delivered multi year $10M BA360 program at Bank of America, scaling app to 4M active users and #1 market ranking.

Kurv Four Company Merger Stand Up

TPM Stand Up, Cloud Exit, and Production GenAI Chatbot

Following the merger of four distinct companies, Kalpana built the enterprise TPM organization from scratch, unifying over 100 engineers across three time zones onto a unified delivery framework while keeping all transaction processing platforms continuously online. Under her leadership, the organization delivered a generative AI customer support chatbot from business case to full production in six months, resolving 75% of roughly 2,000 weekly support inquiries. She also directed a comprehensive VMware and on premise data center exit to AWS and Databricks using Change Data Capture with zero downtime, built automated Jira cited executive reporting agents using Base44, and presented technology portfolio updates directly to the Board of Directors.

Exact Payments 99.99% Availability at Scale

Payments Delivery, DORA Metrics, and Operational Diagnostics

Owned program delivery, quality engineering, and release governance for a $150B GPV embedded payments platform operating at 99.99% availability. She introduced SAFe PI planning and bi weekly delivery sprints, lifting engineering efficiency by 80% and accelerating release speed by 30% through the implementation of DORA metrics. Conducting an organization wide diagnostic across 30 engineers and operational leaders, she converted two dozen operational gaps into enterprise deployment standards and built an automated incident management workflow that earned CEO recognition.

LPL Financial and Bank of America State Mandated PII Masking & Hyper Scale Banking

Zero Production Incidents & Four Million Active Mobile Users

At LPL Financial, Kalpana served as sole TPM delivering a state mandated PII masking and encryption initiative across 128 databases and 15,000 columns under a $2M budget, coordinating seven cross functional teams with zero production incidents and under 5 ms added latency. Earlier at Bank of America, she led the $10M BA360 mobile banking program across 100 professionals and seven workstreams under SAFe, scaling mobile adoption to 4 million users and capturing the #1 market ranking in small business digital banking.

Enterprise Scale & Modernization

Cloud Modernization & $150B Payment Scale

Kalpana directed the zero downtime enterprise VMware on premise exit to AWS and Databricks with real time Change Data Capture pipelines while simultaneously governing embedded payments infrastructure processing $150B GPV at 99.99% availability. Her governance model integrated SAFe PI planning, DORA velocity tracking, and state mandated data encryption across 128 enterprise databases with under 5 ms added latency.

AWS Ecosystem $150B GPV Platform 99.99% Availability Zero Downtime CDC 128 Enterprise DBs PCI DSS Level 1

Executive Cloud Modernization and Global Payments Infrastructure

Technical Depth

Core Competencies & Domain Mastery

Executive Technical Governance Across Modern Digital Architectures

Enterprise AI Delivery

Generative AI chatbots, model selection, tiered model routing (Gemini, Gemma 2B), RAG architectures, responsible AI guardrails, PII redaction, human in the loop controls, red team testing, and agentic workflows (Base44, n8n, OpenAI API).

Portfolio Governance & PMO Stand Ups

Executive decision forums, intake prioritization, operating cadences, steering committees, OKRs, KPIs, quarterly Board of Directors reporting, and transparent cross organizational alignment.

Large Scale Transformations

Four company mergers and acquisitions technical integrations, enterprise Agile and SAFe transformations, PI planning, DORA metrics, team retrospectives, and deep organizational diagnostics.

High Availability Infrastructure

$150B GPV payments platforms, 99.99% availability SLAs, zero downtime AWS migrations, VMware exits, Databricks data platform rollouts, and Change Data Capture pipelines.

Regulatory Compliance & Security

State mandated PII masking, PCI DSS controls, SOC2 governance, Informatica Data Privacy, Oracle TDE encryption, Splunk monitoring, and proactive vulnerability remediation.

Fiscal & Vendor Stewardship

Multi million dollar capital budgeting, fixed price and time and materials SOW management, RFP contract awards, FinOps practices, and global vendor performance governance.

Track Record

Enterprise Leadership & Operational Record

Chronological Executive Appointments and Program Delivery History

Senior Vice President, Head of Technical Program Management

Owned generative AI customer care program from business case to production in six months, resolving 75% of ~2,000 weekly support inquiries using Gemini and Gemma 2B with RAG, PII masking, and human in the loop controls.
Built enterprise TPM function from zero following four company merger, unifying 100+ engineers across three time zones onto a single delivery model while keeping every live platform operational.
Directed VMware and data center exit to AWS and Databricks with zero downtime using Change Data Capture, managing partner Pythian to fixed price SOW.
Built Base44 AI reporting agent generating Jira cited executive status updates, and delivered quarterly technology portfolio briefings directly to the Board of Directors.

Vice President, Head of Technical Program Management and Operations

Governed delivery, QA, and release governance for a $150B GPV embedded payments platform operating at 99.99% availability.
Automated program tracking using n8n and OpenAI API, converting meeting transcripts into tracked Jira and RAID logs to eliminate administrative overhead.
Rolled out SAFe PI planning and bi weekly delivery cadences, lifting team efficiency 80% and accelerating release speed 30% by instrumenting DORA metrics.
Conducted organization wide diagnostic across 30 engineers and operational leaders, converting 24 gaps into deployment standards and automated incident governance that earned CEO recognition.

Associate Vice President, Technology Portfolio Management

Secured $2M budget by framing regulatory exposure, bypassed discovery roadblocks using Informatica ETL access, and coordinated seven teams under explicit RACI with zero production incidents.
Delivered state mandated PII masking and encryption program across 128 databases and 15,000 columns under $2M budget with zero outages and under 5 ms added latency.
Led cybersecurity program delivery, generating $2M in annual operational savings and earning the company Most Valuable Player Award.

Staff Technical Program Manager (Contract)

Led customer facing single sign on and utilization integrations across 300+ SaaS applications for 4,000+ member hospitals.
Quadrupled monthly onboarding throughput and eliminated 2,000+ manual operational hours annually through automated workflow design.

Technical Delivery Manager (Contract)

Delivered multi year $10M BA360 mobile banking program across 100 people and seven workstreams under SAFe, scaling app to 4 million users and #1 market ranking.
Recovered delayed ADA compliance project, delivering the initiative 25% ahead of schedule with zero defect regressions.

Technical Delivery Manager

Directed a 50+ person technology organization across 10+ concurrent programs, generating $12M in annual operational savings.
Led PeopleSoft HR and payroll upgrade for 25,000 employees, reducing total processing cycle time from 8 hours to 15 minutes.

Technical Program and Release Manager

Managed large scale software releases for Yahoo! Mail and Messenger supporting 300 million global active users.
Directed pre cloud capacity planning, system horizontal scalability, and high concurrency deployment operations.

Venture & Community

Advisory, Venture & Founder Engagements

Active Participation Across Early Stage Ecosystems & Executive Leadership

2025 to Present

Advisor & Investor

Advises executive leadership on product strategy and go to market execution for an enterprise AI agent governance platform focused on detecting execution drift in corporate AI deployments.

2026 to Present

Venture Fellow

Sources and evaluates pre seed and seed stage software investments, having built an AI assisted evaluation workflow that reduced pitch analysis time by 50%.

2024 to Present

Co Founder

Co founded a global networking organization dedicated to connecting and elevating professional women through executive mentorship, career sponsorship, and leadership development.

Academic & Industry Credentials

Education & Professional Credentials

Advanced Business Degrees and Recognized Industry Certifications

Master of Business Administration (MBA)

University of Madras

Strategic Management, Finance, and Enterprise Leadership

Bachelor of Business Administration (BBA)

Kakatiya University

Valedictorian, Highest Academic Distinction

M.S. Computer Science Coursework

California State University

Advanced Software Engineering, Distributed Systems, and Database Theory

Industry Certifications & Executive Credentials

Artificial Intelligence & Cloud Leadership

PMI CPMAI Candidate: Certified AI Management Professional Project Management Institute • Issued Jul 2026
Applied Agentic AI for TPMs: Autonomous Workflow Orchestration Executive AI Certification • Issued 2026
AWS Certified Cloud Practitioner: Amazon Web Services Credential Verification ID: 6WXJCRNKENVQQ4C8 • Issued Apr 2020
Splunk Enterprise Certified: Data Observability & Analytics Splunk Platform Administration • High Concurrency Systems

Agile Delivery, Payments & IT Governance

Certified SAFe 5 Scrum Master: Scaled Agile, Inc. Credential Verification ID: 99007325:6489 • Issued Sep 2020
Leading SAFe Certified: Scaled Agile, Inc. Credential Verification ID: 17768874:5929
Certified ScrumMaster (CSM): Scrum Alliance Credential Verification ID: 000625745
ITIL 4 Foundation: PeopleCert IT Service Management Credential Verification ID: GR671164646KV • Issued Jul 2020
Payments Boot Camp Certified: Glenbrook Partners Global Payments Architectures & Merchant Acquiring • Issued Oct 2023

Verified Executive Reference Portfolio

Kalpana Vemulapalli maintains verified professional references on file with Reference Me (ReME®). Former managers, C level executives, engineering directors, and cross functional peers have submitted authenticated testimonials directly to the ReME® verification ledger.

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Peer Validated

Direct evaluations from executive leadership across Kurv, Exact Payments, LPL Financial, and Bank of America.

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